Bringing artisan craftsmanship and authentic flavors into your home.

At EcoGuate, each item is carefully handcrafted by artisans in Guatemala. Due to the handmade nature of our products, slight variations in color, texture, and finish may occur, making every piece unique.

Because of this, we do not accept returns or exchanges for reasons such as change of mind, personal preference, or minor natural variations inherent to handcrafted goods.

Damaged or Defective Items

If your order arrives damaged or defective due to shipping, please contact us within 48 hours of delivery at ventas502@ecoguate.net with:

Your order number

Photos of the damaged item

Photos of the packaging

Once reviewed, we will gladly offer a replacement or store credit when applicable.

Important Notes

Damage claims submitted after 48 hours of delivery may not be eligible for replacement.

Items must remain unused and in original condition for damage claims.

We reserve the right to request additional information before approving a replacement.

Thank you for supporting handmade craftsmanship and understanding the unique nature of artisan-made products.

At EcoGuate, all orders are processed securely through our approved payment providers at checkout.

Accepted Payment Methods

We accept the following payment methods:

Visa

Mastercard

American Express

PayPal

Duties, Taxes & Import Fees

International customers are responsible for any applicable:

Import duties

Customs fees

VAT / sales tax

Other destination-country charges.

These fees are determined by your local customs authority and are not included in the product or shipping price unless otherwise stated.

Order Processing

Orders will begin processing once payment has been successfully authorized and confirmed.

If payment cannot be verified or is declined, the order will not be processed.

Thank you for shopping with EcoGuate.